Refund policy

Return Policy:

  • All return requests need to be submitted in writing to ONE TOUCH USED COMPUTER TRADING LLC within 30 business days of invoice date.
  • Products will be assessed and require approval before being refunded.
  • All products need to be returned in its original or equivalent packaging.
  • ONE TOUCH USED COMPUTER TRADING LLC Management reserves the right of approval.

Refunds:

  • All refunds may take up to 7 business days.
  • All purchases will be refunded less a Handling Fee of the following:
    • Debit & Credit Card Payment: 3%
    • Masterpass QR Code Scanner Payment: 3%
    • Standard EFT & Instant EFT Payment: All purchases made via EFT will be refunded in full.
    • Cash Payment: All purchases made in cash will be refunded in full.
  • All special request orders that are cancelled by the client after order fulfillment will be refunded less a handling fee of $2 incl. VAT.
  • Courier fees are at the client’s own cost, and will not be refunded.
  • In the event of a return the client is responsible to return the products at their own cost.
  • Products must be received at PC Laptops to be assessed and require approval before being refunded.
  • ONE TOUCH USED COMPUTER TRADING LLC Management reserves the right of approval.